The Queen's Health Systems

Care Center

Mon. – Fri.: 7:30 a.m. – 5:00 p.m.

Mon. – Fri.: 7:00 a.m. – 7:00 p.m.
Sat. – Sun.: 7:00 a.m. – 3:30 p.m.

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Visitor Guidance

The Queen’s Health Systems is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you.

Beginning Wednesday, August 4, 2021, only visitors who are vaccinated against COVID-19 will be allowed to visit patients at The Queen’s Medical Center-Punchbowl, The Queen’s Medical Center-West Oahu, Queen’s North Hawaii Community Hospital, and Molokai General Hospital. Exceptions will be made for newborn and end-of-life visits. Only one (1) visitor will be allowed per patient in order to better protect patients and staff.

Visitor and other policies are constantly scrutinized to match the conditions of the pandemic. The prevalence and the transmissibility of the Delta variant has led to this change.

Upon arrival, visitors will undergo a temperature and symptom check at a screening station. They will be asked to produce proof of vaccination with a Centers for Disease Control (CDC) issued card and an ID card. Once cleared, they will be given a daily pass sticker and may proceed with their visit. Those who are unvaccinated will be asked to return when they have proof of immunization.

The Queen’s Medical Center – Punchbowl and The Queen’s Medical Center – West Oʻahu will be allowing one visitor per patient per day with protocols in place to maintain a safe environment.

The following visitor guidelines will be in place:

  • Visiting hours will be from 10:00 am – 6:00 pm.
  • Visitors must undergo a temperature check and health screening. Those with symptoms of respiratory illness, such as fever, shortness of breath or cough, will not be allowed.
  • Visitors must wear a mask and follow physical distancing requirements.
  • Each visitor is permitted one entry per day and must remain with the patient except when eating.
  • Visitors must be 18 years of age or older.
  • For everyone’s safety, visitors are not permitted for patients who are confirmed or under investigation for COVID-19.

The health and safety of our caregivers, patients, and staff continues to be our highest priority. Please stay safe.

We appreciate your cooperation. If you’re unable to visit, please feel encouraged to call or video chat with your family member or friend in our care. To contact a patient by phone, you may contact their location directly: